Refund policy
We want the return process to be clear and straightforward. Please review the conditions below before placing a return request.
| Return window | 7 calendar days from delivery |
| Return shipping | Arranged and paid by the customer |
| Refund options | Store credit (full value) or money back (with deductions) |
| Processing time | 2 working days after the return passes inspection |
What can be returned
| Eligible | Not eligible |
|---|---|
|
✅ Products that do not match the description on our website ✅ Apparel that does not fit properly |
✖️ Wetsuits ✖️ Products discounted by more than 5% ✖️ Bike parts or accessories ordered with incorrect compatibility, unless the information we provided was wrong ✖️ Orders placed by mistake, once processed or shipped |
Not sure a part will fit your bike?
Ask us before you order. Compatibility mistakes are the most common reason a return gets refused, and a two minute question saves the return shipping cost. Message our support team or ask TBA Guide, our chat assistant.
Return conditions
All four must be met:
- The product is unused and in original condition
- All original tags, packaging and accessories are included
- The request is raised within 7 calendar days of delivery
- Return shipping is arranged and paid by you
How to start a return
Email support@thebikeaffair.com within 7 days of delivery with:
- Your order number
- What you are returning and why
- Photographs of the product and its packaging
We will confirm whether the return is eligible and tell you where to send it before you ship anything back.
Cancelling an order
Orders can only be cancelled before they are processed. Once processed or shipped, cancellation is not possible. Contact us immediately if you need to cancel.
Refund options
| Store credit | Money back |
|---|---|
|
Credit equal to the full approved value of the return or cancelled order. Usable against anything in the store. No deductions. |
Refunded to your original payment method. Payment gateway fee and actual shipping charges are deducted first. |
Deductions on a money-back refund
| Deduction | Amount |
|---|---|
| Payment gateway fee | 2.5% of order value |
| Payment gateway fee - Snapmint or Pay Later | 4.5% of order value |
| Shipping | Actual charges incurred |
How long a refund takes
Once we receive the returned product and it passes inspection, your chosen refund option is processed within 2 working days.
Cash on Delivery orders
If a COD delivery is refused, any partial payment already collected, including the ₹200 advance on a first order, is non-refundable. Full COD terms are in our shipping policy.
Important notes
- If a returned product does not meet the conditions above, the return may be refused and the product sent back to you at your cost.
- Products should not be shipped back before we confirm the return is eligible.
Questions about a return? Email support@thebikeaffair.com and we will help.
This policy may be updated at any time without prior notice. We recommend reviewing it periodically.
