Warranty Period: Apace apparel and accessories come with a 6-month warranty from the date of purchase. Whether a product is covered is decided by Apace, including within the 6-month period.
What Is Covered: The warranty covers manufacturing defects only.
Exclusions: The Apace warranty does not cover:
- Discounted or clearance products
- Damage from accidents, misuse, abuse or negligence, for example not following the washing instructions, rubbing the fabric against abrasive surfaces, or using a product for something it is not made for (such as cycling shorts used for horse riding)
- Products that have been repaired or modified; any alteration ends the warranty immediately
- Consequential losses such as damage to other equipment, lost time, a lost result, or losses from acts of God and similar costs
Proof of Purchase: Every claim needs proof of purchase. For products bought from The Bike Affair, your order number or invoice is enough.
How to Claim: Contact us with your order number and clear photos of the defect. We will raise the claim with Apace and confirm before you send anything back, so please wait for our confirmation before returning the product. Apace inspects every returned product. If it is covered, you receive an exchange or a refund, usually within 10 to 12 working days of Apace receiving it. If it is not covered, the product is sent back to you.
Cases not listed above are reviewed one by one. For any warranty claim, please contact us directly, and we will assist you with the process.
